Leadership Empowerment Principle

The leader manifests an important role in each group or organization. He has the main objective of directing and leading the group towards the effective and efficient accomplishment and achievement of their tasks and common interest. He acts as the mediator and the source of power or command inside the group or organization for the management aspect of the diversity, individuality, and unity of each member for the processing and delegation of their different tasks and responsibilities. In general, the leader manifest as the core and central unit of the group making his the head element towards the realization and achievement of their common interest. In the contemporary perspective of group management, the aspect of leadership can be achieve and realize inside the group through different approaches each focusing on a certain aspect in the said aspect. Each leader is uniquely characterized by their specific style and nature of approach towards their purpose inside the group or organization. Every particular leader particularly focuses on a specific element on his leadership style which he views to be important and beneficial to the agenda of managing his group. This certain leadership style can be acknowledged through the realization of the elements he employs in managing his group and its influence to the effectiveness of their organization. In the aspect of realizing the leadership style for self-assessment, the author of this paper particularly examined specific points and elements for the assessment of his leadership style and the effectiveness of his approach. Based form the specific element highlighted in his approach, the author of this paper has realized the certain qualities in his leadership approach and the specific aspect he needs further development for greater effectiveness. From this assessment, the author of this paper has particularly learned the certain strength in his qualities namely the Chain of Command approach in leadership. In this quality, the author of this paper acknowledges that he finds certain strength in developing a sole authority for decision making and setting himself apart from the group for the chain of command. Through which that he is able to effectively manage his member and delegate the specific tasks necessary in their process. As also viewed in this assessment, the author of this paper also expresses interest in developing on the qualities of the centralized leadership particularly on developing group communication elements necessary for this approach. This leader particularly sees an opening for improvement in this aspect to develop an organization environment wherein he is a member but also the leader that directs everyone’s activities. Further on assessment, the author of this paper realizes that his style is best characterized as a partnership approach towards group management wherein aside from being the one with sole authority, he is also the supporter, coach and facilitator for each member’s activities. His style is to communicate and coordinate the activity of the group through imposing several tasks and responsibilities for each member particularly on the decision-making aspect. Thus, each member has their own tasks, responsibility, and specific decision taking part as co-leaders and members in the group. In particular, the author of this paper has the style of sharing the responsibility with the members and acting out as the supporter and facilitator for them. This style is also manifested by the author of this paper as part of his interest of developing a highly empowered leadership style in the group wherein the members are self-directed and has the full ownership of their tasks and most aspect of their jobs. The current approach of the author of this paper is mainly included as the initial step in developing the said approach wherein he is training the member to become independent on their responsibilities with the leader acting as the supporter and the coordinator for the organization tasks. This is mainly implemented on the interest of focusing more attention to the external forces and elements in the group as the members have already became self-directed and responsible for their group activity. Indeed, the leadership style and approach of each person is important as the effectiveness and efficiency of this aspect and the entire group process relies on the management and directing approach of their leader. Each style or approach has its respective element which is highlighted in the process towards the development of its effective application in the group. The effectiveness of this style relies on the characterizing factors and elements of the group, the issues that the organization must face, and the application approach of the leader which must be inclined towards the achievement and realization of the common good and interest of the entire organization. Bibliography Ohio Literacy Resources Center. Transformative Leadership: Leadership Development. http://literacy.kent.edu/Oasis/Leadership/over2.htm#lead. November 30, 2007. Â  

Functional Skills †Literacy Letter Writing Essay

I belong to a group called ‘Community Concern’. We as a group provide volunteers for community projects. I have recently seen the advert in the local paper about the old bus station being redeveloped and our group have all decided that we would like to volunteer to clean up the area before the work starts We have a lot of our own equipment, and we do supply things for this such as; Gardening equipment; †¢ Shovels †¢ Lawn movers †¢ Chainsaws †¢ Rakes †¢ Garden Forks †¢ Hedge trimmers and †¢ Leaf blowers General equipment; †¢ Buckets †¢ Yard brushes †¢ Paint †¢ Litter Pickers †¢ Gloves However, although we do provide this equipment there is on vital thing that we may need from the local council and that is a skip to put all the waste materials into once we’re done with it. I feel that this would be something we could discuss at a later time. Our group Community Concern are committed to improving the appearance of the local area and we feel that this project will strengthen the community and maybe even bring new people into the local area. Our Volunteers take pride in the work that they complete and are an asset to the group. They have completed a number of renovation projects over the years, the most recent being the re-decoration of the leisure centre a few weeks ago. I would like to thank you from all of us at Community Concern for taking the time to read this letter. And will leave you with our contact number in the hope that it would be possible to set up a meeting to discuss all the issues I have brought up today and hopefully to finalise some details and start planning the work!

Daycare Observation Report

The Kids Learning Centre is a privately-owned day care facility and non-formal educational institution for children up to 12 years old. It is located at the heart of the City of Downtown, just behind The Business Building, a convenient place where parents and guardians can drop off their children safely. It operates from 6:30 AM to 6:00 PM daily, and closes only during major holidays. Like other day care facilities, The Kids Learning Centre strives to provide the best in child care.As part of their program to deliver quality service to the kids and their parents, the centre has established the following: I. Security, Safety, Health The centre has an open-door policy, allowing and welcoming parents to visit and observe their children at any time. This, however, is a regulated procedure in order to provide security for the children, and is implemented under the following measures: * Upon enrolment, the parent/ guardian is issued an individualized Parent Identification Number, which he/ she uses to go through the facility’s entry system.Visitors are required to present a valid ID with photo before being allowed to enter, and he or she is escorted and supervised by the Assistant Director during the entire visit. * The centre has an emergency lock-down procedure – forced entry will automatically send an alarm to the police department. Moreover, the centre has a closed circuit classroom monitoring system, wherein the classroom is fitted with a four-way camera. The system records daily activities for the protection of both children and caregivers. In addition, sprinklers and fire extinguishers are present in every area of the building.Fire alarms are installed, and the fire department is automatically alerted when the alarm goes off. The school conducts a monthly fire drill and fire alarm safety practice to ensure that the staffs is prepared in case of emergency, and would be able to protect the children should a crisis occur. Aside from security and fire safety, the centre is also very particular about the health and well-being of the kids. The centre, licensed by the Department of Health, provides healthy, nutritious, and delicious meals and snacks for the children.The daily menu is planned by the school’s chef and the Director a month in advance. Also, a sick child is not allowed to enter the facility to avoid contagion; and a doctor’s note stating that the child is not contagious must be presented before the Director would allow the child to rejoin his group. II. Environment The classroom is bright and colourful – a place designed to be attractive and interesting to kids. The walls are painted with animal pictures, and the floor is covered by carpets, safety mats, and cushions in vivid colours.There are six rooms and each room is fully-equipped with age appropriate safe toys that stimulate the different senses and develop gross motor and fine motor skills, including building blocks, rubber balls, stuffed ani mals, books, tinker toys, and many more. These are organized on kid-sized shelves, baskets, and containers that develop a child’s organization and sorting skills. The room is a place for kids to have fun and learn at the same time. They are able to express their energy in safety, and also explore, experiment, touch, and fill their senses using the wide variety of learning materials available in the area.III. Caregivers The Kids Learning Centre is comprised of a group of devoted individuals trained to protect, nurture, and educate children. As part of the school’s policy, all the members of the staff underwent a criminal background check through the Department of Public Welfare’s state and federal fingerprinting system before being hired. They are likewise First Aid/ CPR Certified. The centre is currently composed of seven individuals: the director; the assistant director; five lead teachers; and two assistant teachers. * Director. Ms.Mayan holds a Degree in Earl y Childcare Education, and has been a director for five years. She is very warm and friendly. * Assistant Director. Ms. Dina also has a degree in Early Childcare Education and has more than 30 years of experience in a childcare facility. She supervises and trains teachers. * Lead Teachers: * Baby Teacher. Ms. Mina is a high school graduate and has 5 years experience in the medical field and 20 years of experience with children. She loves to talk to babies with her calm and gentle voice. * Young Toddlers’ Teacher.Ms. Fine is currently taking up Child Development Associate Certification and has a three years experience as day care assistant teacher at the YMCA. She is consistent in setting up limits, making sure young toddlers return the toys they are playing with before they get another toy. * Older Toddler Teacher. Ms. Georgia has childcare certification from Better Kid Care and has six years experience as assistant teacher at Head Start. She can handle difficult children ver y well. She is firm and the children listen to her when she says something.Pre-School Teacher. Ms. Barbie finished her 2 years in Education and has three years experience as lead teacher. * Pre-K Teacher. Ms. Nita finished her associate degree and earned her directorship certificate at the Best Care Centre. She has been a lead teacher for ten years and have been a director for five years. * Assistant Teachers: * Older Toddlers’ Assistant Teacher. Ms. Darlene is in her senior high school and she just started a couple of months ago. The children are very comfortable and love to play with her. * Pre-K Assistant Teacher. Ms.Julia has been in the academe for twelve years, and has been working in daycare for two years. As a day care worker, she is very warm and friendly with the children. She is very patient and always encourages the kids to always be nice to each other. One particular teacher I observed to be the most effective is Nita – the Pre-K teacher. Her class is so s tructured – she follows her daily schedule, she is very warm and friendly when parents drop off her/his child. She supervises her class very well. Even when she is talking to an adult, she is still able to hear and see what’s going on in her class.She uses the reward system to encourage children to participate in group activities. She always tells jokes and the children love it. She teaches various skills to her class, such as dancing, singing and storytelling, as well as some Spanish words. Two Instances that I’ve observed about Ms. Nita’s quality child care were: * when a child was hurt while playing outside; Ms Nita immediately and calmly attended to the child and talked in gentle manner. The other one who apparently hurt him was next to Ariana, watching as the teacher performs first aid.After Ms Nita was sure the Ariana was fine, she talked to both Ariana and the other child and asked them what really happened, she asked both side very patiently and t hen asked them what they should do next time, both boy apologizes and came to a conclusion that it is not nice to keep hands to others. * Another instance I observed was that Ms, Nita individually ask the children to check how they are doing both at the day care and at home; I particularly remember when she asked Karina and how’s she doing at home, the child answer that she is sad because her dad went to jail.I saw how her compassion rise up as she talked to the child and gave her a big sympathetic hug. IV. Activities The Kids Learning Centre provides a program to develop positive social skills and ideals and learn about their world through age-appropriate play, projects and activities. It provides a stable and protected learning environment that fosters a solid foundation for lifelong success. The children are encouraged to foster a love for nature and the environment through the centre’s Agricultural Program. In that program, the children experience how to cultivate and develop the Earth.Through agricultural lessons that include outdoor planting of fruits and vegetables, each child is able to experience the joy of caring for the Earth. The children also experience daily interactions that promote positive self concepts. All programs are curriculum based – Infant through school-age children. The daily schedule for Pre-K is as follows: 6:30 – 8:30 AM| Free Play| 8:35 – 9:00| Art Project| 9:00 – 10:00| Breakfast| 10:00-10:30| Circle Time| 10:30-11:30| Gym Class or Outside Time| 11:30-12:00| Science/ Math| 12:00 NN| Lunch Time| 1:00 – 3:00| Nap Time| :00 – 3:30| Snack Time| 3:30 – 4:00| Story Time| 4:00 – 4:30| Review Time| 4:30 – 5:30| Outside Play| 5:30 – 6:00| Library Time| From six thirty in the morning up to eight thirty in the morning, the children are allowed to choose centres (like dramatic play, table toys, or blocks ) of their choice – giving them freedom to selec t a toy or game for themselves in a small group, at Eight thirty to Nine in the morning, the children make art or crafts; this activity enhances the children’s fine motor skills at the same time appreciate the beauty of art.At Nine o clock to Nine thirty in the morning, the children wash their hands and have their breakfast. Ten O’ clock up to Ten thirty in the morning is circle time; during circle time, children learn the different season, month of the year, days of the week, the alphabets and numbers and study a particular book and song of the day. At Ten thirty to Eleven in the morning, the children will go outside to get fresh air and to boost their gross motor skills.At eleven o’ clock to twelve noon the children observe a science experiment or play math games depending on the lesson plan for the day. At twelve noon up to one o clock, the children wash their hands and have their lunch. At one O’ clock to three o’ clock in the afternoon, the ch ildren will have their nap time. If the child can’t go to sleep, the child will be provided a book and read quietly or he/she can lay quietly on her cot, Three O’ clock noon is snack time, three thirty to four thirty is review time; where children will be asked what they have learned for the day.Four thirty to five thirty in the afternoon is outside play and finally five thirty to six thirty is library time; the children will read book quietly as they wait for their parents to pick them up. V. Guidance and Discipline The Kids Learning Centre sets rules with the children at the beginning of the school year. The child’s role in the Guidance Process allows the child to be involved in writing the class rules. The teachers set clear limits and are always consistent.They redirect the children whenever possible. They include the children in the problem solving processes. Positive reinforcement and acknowledgement of good behaviour is encouraged. If a child exhibits imp roper behaviour, he/she is removed from the area The teacher then discusses the improper behaviour with the child – what choice would be better next time – and allows the child to return to the activity as soon as he or she feels she can already manage his/her behaviour appropriately.Should a conflict arise between two kids, they will have a reasonable opportunity to resolve the problem on their own, under the watchful eye of the teacher, before a she steps in. They will be given the chance to make an effort to change any unacceptable behaviour. If a child hurts another child, the teacher will attend to the injured child immediately. The child that did the injuring will stay with the injured child and the staff member looking after the injured child, until the injured child is ready to return to the classroom activities.The former will be asked what s/he can do to make the latter feel better. If the teachers see a continuing pattern of misbehaviour, the following steps will be initiated: * Phone call from the teacher informing the parent of the concern or â€Å"red flags† that have been observed. * As parents have a major role in the guidance process, they are requested to share any relevant information with the teachers to help understand any underlying issues. They are encouraged to open up when the teacher gives notification of a concern or if a continuing pattern of misbehaviour is observed.They are expected to follow through on any recommendations made by the staff including evaluation by the school district. * Contact between parents and the centre is made within two weeks of the recommendation, * Staff members are expected to work as a team so everyone can be consistent in expectations and help the child understand what behaviour is acceptable and not acceptable. * After attempts have been made to meet the individual needs of the child, any child that has demonstrated inability to benefit from the type of care offered by our school, or whose presence is detrimental to the group, shall be discharged from the school.The centre prohibits any form of corporal punishment or yelling at a child, ridiculing a child or the child’s family, blaming, teasing, insulting, name calling, or threatening the child with punishment, withholding food, affection, or positive attention. Personally, I find that The Kids Learning Centre ranks high in the following areas: * Security. The security system and fire safety features are technologically advanced and are quite impressive. * Nutrition. The children’s diet is balanced, and they receive highly nutritious meals and snacks daily. * Kids.The children are simply magnificent. Although The Kids Learning Centre’s main goal is it to provide quality care for the children, the fact still remains that it is a business. It is, therefore, not surprising that despite its efforts to provide excellent service; much is left to be desired. Some areas that can be improved incl ude: * Teacher Benefits. The centre lacks benefits and incentives for teachers, and is not very generous with remuneration and salary increase. Management also falls short in terms of support and encouragement for their staff. * High Turn-Over.Due to the lack of benefits for teachers, the turn-over rate is high. This is disadvantageous as constant adjustment is necessary between co-workers as well as between teacher and child. * Discipline. Also, some teachers become too absorbed in terms of child discipline that compassion is overlooked. It is ironic because some of the teachers are themselves in need of discipline in order to avoid squabbling among themselves. The centre would benefit most if it could improve on the following areas:* The management needs to evaluate teachers fairly and give benefits, incentives, and salary increases accordingly. The management needs to provide a better support system for the teachers; give positive reinforcement, remind the teachers their duties a nd responsibilities. * The management also needs to set a better standard for teachers and their behaviour, not only towards the kids but also among themselves. * Teachers should have training at least every quarter to help them learn new strategies in caring for the little ones. * Teachers should join a caregiver/teachers association to help them get encouragement from other professionals.

Porter Novelli (Goldsmith) Essay Example | Topics and Well Written Essays - 750 words

Porter Novelli (Goldsmith) - Essay Example tion of a strategic approach which is associated with human recourse guarantees that a business organization’s employees, various skills, operational programs and abilities contribute to the attainment of its organizational goal. Benchmarking is a widely accepted and innovative technical method in the field of business marketing. Marketing professionals often remarked that the process of bench marking is one of the successful tools of marketing. Bench marking is helps to reduce the over growth of costs and it also improves the productivity, integrated business processing and business marketing. At present organizational experts used bench marking is an effective tool for comparing the performance of employees and policies. It is also used as an important test to evaluate the presentation of unconventional tools or all business techniques. Bench marking is helpful for both managements and employees to understand more about innovative business policies and techniques. Bench marking includes various processes such as productivity, cost, time, evaluation, policy making and exestuation etc. Continuous and comprehensive evaluation of all business techniques and strategies are possible through this technique. One can understand the fact that bench marking clearly explains the relation of particular organizational standards in business marketing. And it also determines the performance standards for leadership. Talent management has been regarded as a process for developing and integrating new workers. It also extends its hands to the development of current workers and attracting new workers talented workers for the well being of a company. Different studies have documented Talent Management as the one identifying, selecting, and cultivating Superkeepers. Superkeepers are employees who have demonstrated superior performance, who have inspired others to achieve superior performance, and who embody the core competencies of the organization (Berger, 2004). Rob Silzer &

Communication Learning Portfolio Essay Example | Topics and Well Written Essays - 3750 words

Communication Learning Portfolio - Essay Example The audience for this particular exercise is a prospective employer. The job description that will be chosen for this exercise involves a specific company, and the talk will be aimed at that company regarding the specific position. My talk will begin with an attention-getter. I will use my vast amount of experience to accomplish this. An introduction of myself, my purpose in getting the job I have chosen, and an overview of the skills I possess will be addressed. Have you ever been asked the following during an interview: 'Tell me about yourself." Response: I gave a brief synopsis of my professional growth and education, trying to leave out details from my personal life or opinions that could be offensive. Good-quality focus statements are simple, bottom-line, easy-to-follow, and extremely focused. They tell recruiters what you want them to know about you, they sell yourself, they offer opportunities for networking, they help you realize who you are and what you can offer a prospective employer, and they help you to sound organized and articulate. The bottom line is that recruiters like it best when someone can sell themselves quickly, honestly, and precisely. There is a formula to the focus statement. ... There is a formula to the focus statement. It tells where you have been (growing up, high school, college, and your major), where you are now (academics, work experience, and industry knowledge), and where you are planning on going (what job, what industry) MBTI Discussion According to the Myers and Briggs Foundation (2009, pg. 1), "The purpose of the Myers-Briggs Type Indicator (MBTI) personality inventory is to make the theory of psychological types described by C. G. Jung understandable and useful in people's lives. The essence of the theory is that much seemingly random variation in the behavior is actually quite orderly and consistent, being due to basic differences in the ways individuals perceive and in how they reach conclusions, then it is only reasonable for them to differ correspondingly in their interests." Brigg's four dichotomies are present in the instrument. These are as follows: Favorite world Information Decisions Structure There are also16 dichotomies or personality types associated with the Myers-Brigg Type Indicator instrument. These are often included in a 'type table' and are as follows: ISTJ, ISTP, ESTP, ESTJ, ISFJ, ISFP, ESFP, ESFJ, INFJ, INFP, ENFP, ENFJ, INTJ, INTP, ENTP, and ENTJ. Resume/Cover Letter The objectives of the cover letter and resume exercise are to develop strategic communication skills, demonstrate audience-analysis skills, and practice creating persuasive messages. The following is the resume that was used: Address 1 Telephone/Message: Address 2 SUMMARY Multimedia / Graphic Arts / 3D Accident Reconstruction Specialist Strengths: Outstanding ability to integrate business and digital design environments seamlessly: MBA in Business and Finance Professional Studies in

Monitor and improve customer service Assignment

Monitor and improve customer service - Assignment Example The firm is expecting at least twice the number of waiting calls in relation to the calls that are active (Tugnoli ). The indicator will focus on the number of calls that will lead to the resolving of a particular problem as put forward by the customers. The institution will need at least ten calls from the consumers in order to look into a particular problem (Parmenter). The number will eliminate any doubts in the existence of the problem. The perspective will focus on registering the opinions by customers about the provision of the services by the agents of the business entity (Kerzner). The feedbacks will ensure the apprehension of consumer needs and the upgrade as per the consumer satisfaction. The aspect will register the time that elapses when an agent attends to the client. The information will evaluate the efficiency of the workforce. The time measure will also register the ability of the institution in handling complaints. Every employee objective has a link with at least one KPI. The fact will make sure that the evaluation of the performance is simple and efficient. To be more specific, the institution will employ the unit team key performance indicator. The indicator will illustrate the ratio of the difference between the complaints that an agent handles that result to customer satisfaction against the number of the customers that are not satisfied. The KPI illustrates the performance of the human resource. The following questionnaire will focus on acquiring customer feedback as well as registering the performance from the consumers’ perspective. Any information henceforth will be confidential and shall not be available to the public. The title of the essay illustrates the possible upgrades that the customers suggest about the prevailing customer service exercises. The propositions here in also concentrate on the possible weaknesses of the program. Consequently, goes a

Mahatma Gandhi and George Washington Essay Example | Topics and Well Written Essays - 1000 words

Mahatma Gandhi and George Washington - Essay Example Although these concepts became most popular in India, leading to its independence, they inspired movements for civil rights and freedom across the world. "He developed a method of direct social action based upon the principles courage, nonviolence and truth called Satyagraha. He believed that the way people behave is more important than what they achieve. Satyagraha promoted nonviolence and civil disobedience as the most appropriate methods for obtaining political and social goals." (Mahatma Gandhi: Indian Spiritual/Political Leader and Humanitarian 1869 - 1948) Therefore, Mahatma Gandhi has inspired several million people across the world through his ideals of ahimsa, nonviolence, and Satyagraha, and he is honored by the people of India as the father of the Indian Nation. In India, he is called Mahatma which means Great Soul. When he became the leader of the Indian nationalist movement, he used the tenets of Satyagraha to lead the campaign for Indian independence from Britain and he was arrested many times by the British. According to him, it is respectable to go to jail for a just cause and he is truly a great leader of the world in the complete sense of the word. Mahatma Gandhi has been one of the authentic experimenter with truth and his famous autobiography The Story of My Experiments with Truth which describes various important incidents in the life of this great world leader. In one of the most interesting stories about his childhood, Mahatma Gandhi narrates how he trained himself to walk along the road of honesty. During his childhood, Mohandas attended a local school in his region and he learned the lessons of truth and honesty, along with various subjects. He trained himself in important values of life and was a model to other students. One day, the teacher conducted a classroom examination in the class of Mohandas, in connection with the visit of an education inspector. All the students were very enthusiastic about the inspector's visit and tried to excel before him. So, the classroom exam was a chance for them to perform well before the instructor. The teacher arrived at the class and handed over the question papers. One of the questions in the question-paper was tough and confusing to almost all the students. The teacher was disappointed to notice that most of the students did not attempt that particular question. So, he decided to help the students when the inspector was not attending the class. He shared the answer with some of the students and permitted others to discuss it with students who got the answer. However, young Mohandas never attempted to copy the answer from his neighbor's papers and he gig not notice what others were doing. Seeing this, the teacher approached him and asked him to copy the answer from the neighbor. However, this could not influence the determination of Mohandas not to commit mistakes about honesty. At the end of exam, when asked by the teacher why he did not copy from others, young Mohandas told him that he preferred death to dishonesty. This story marks the growth of a great world leader. George Washington George Washington (1732 - 1731), the first president of the United States of America (1789-1797), has been